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Terms of Service

Last Updated: 7 May 2025

Welcome to Equilibria! Equilibria Labs Ltd (“Equilibria,” “we,” “our,” or “us”) provides our websites located at www.equilibrialabs.com and www.getequilibria.com (collectively, the “Sites”), and our wellness mobile application Equilibria (the “App”). Together, these form our “Services”.

By using our Services, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Services.

1. Privacy Policy

Use of the Services is subject to our Privacy Policy. By using the Services, including submitting mental health-related content, you consent to our collection, processing, and use of personal data as described.

2. Changes to These Terms

We may update these Terms at our discretion. If we do, we’ll revise the “Last Updated” date and notify you via the App, Sites, or email. Continued use after changes are posted constitutes acceptance of the new Terms.

3. Eligibility

You must be 13 years or older to use the Services and 18 or older to make purchases. By using the Services, you confirm you meet these age requirements.

4. Accounts

To access key features, you may need to create an account via the App or Sites. You agree to provide accurate information and keep it up to date. You are responsible for safeguarding your password and any activity under your account.

5. Acceptable Use

The Services offer tools to support mental wellness. They are not a substitute for professional advice, diagnosis, or treatment. Do not use the App while driving or operating heavy machinery.

Your use must not:

  • Violate any law or regulation

  • Infringe intellectual property rights

  • Harm or harass others

  • Introduce malicious code

  • Attempt to access our systems or data without permission

We reserve the right to suspend or terminate access for violations.

6. Feedback

By submitting feedback or suggestions, you grant Equilibria a royalty-free, perpetual, and transferable licence to use them for any purpose, without obligation or compensation to you.

7. Intellectual Property

Equilibria Labs Ltd owns all intellectual property in the App, Sites, and associated content. You may not copy, reverse engineer, distribute, or commercialise any part of the Services without our written permission.

You retain rights to any content you create using the Services (e.g. journal entries), but grant us a limited licence to store and process that content to provide the Services.

8. Mobile App Licence

We grant you a personal, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes on a device you own or control. Your use must also comply with the terms of the Apple App Store or Google Play Store.

9. Third-Party Services

We use third-party tools such as Google Analytics and PostHog to analyse usage and improve our Services. We are not responsible for third-party content or services linked to from the App or Sites.

10. Termination

You may stop using the Services at any time. We may suspend or terminate your access at our discretion. Upon termination, all rights granted to you end immediately.

11. Disclaimers

The Services are provided “as is” without warranties of any kind. We make no guarantees about availability, accuracy, or suitability. Use is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, Equilibria Labs Ltd is not liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid us in the last 12 months or £50, whichever is greater.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any legal disputes will be subject to the exclusive jurisdiction of the courts of England.

14. Contact Us

For support, legal questions, or feedback, contact:

Email: support@equilibrialabs.com
Post: Equilibria Labs Ltd, 170 Weston Park, London, N8 9PN, United Kingdom

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